LESSON POLICIES

Payment Policy

Monthly payments are due at the first lesson of each month via cash, check (made out to “Ashley L’Esperance” or “Eric L’Esperance”) or Venmo (@ashandericmusic).
Invoices will be given at the end of each month to indicate the number of lessons and total payment due for the following month.
Late payments will incur a $10 fee per week.
For new lessons, a deposit will be made to secure lesson time.

Students will arrive on time for lessons & be fully prepared to work at the start-time. If a student is late, that time will not be made up by the teacher.
Students have the responsibility to practice outside of lessons, as suggested by their teacher. Students should understand that progress depends on their practice & should follow their teachers’ instructions if they intend to improve at their instrument.
Students should also understand that the progress they make may sometimes be slower than they expect. Learning music a life-long process and each student should have patience with their own progress.
If a student needs to change the time of their lesson, they will notify their teacher with at least 4 weeks notice. Students should understand that lessons may not be able to be rescheduled, due to the volume of students at our studio, but we will do our best to accommodate scheduling needs.
If a student should decide to stop lessons altogether, they will notify their teacher with at least 4 weeks notice. If a student decides to stop taking lessons altogether & does not provide 4 weeks notice, payments for cancelled lessons will not be refunded.

The studio will remain open unless a state of emergency has been declared. Please use careful discretion on whether or not it is safe for you to travel to your lesson.
If the school is closed or you are unable to travel safely, snow day lessons will either be held online or made up. Your make-up lesson will be scheduled for a later date. In the event that you are unable to make up a missed lesson, the lesson will not be refunded.
There will be no “make-ups for make-ups”. ie; If a make-up lesson is scheduled, you cannot reschedule or cancel that make-up. The lesson will not be refunded.

In the event that your teacher is sick or unable to teach, they will provide you suitable notice. All lessons will be made up and teacher will discuss possible makeup times with you as soon as possible. If every effort has been made to make up the lesson and it cannot be made up, the lesson may be credited to the following month.
In the event that the studio is closed (teacher vacation, holiday, etc.), we will notify you with a few weeks notice and you are not required to pay for missed lessons.

Cancellations made within 24 hours of a lesson time will not be made up and will not be refunded.
No-shows will not be made up or refunded.

One cancellation made (per month) with at least 24-hour notice will be made up. After the first 24 hour+ cancellation in a month, lessons will not be made up or refunded.

If you are experiencing symptoms of illness (coughing, runny nose, fever, upset stomach, etc.) and/or did not go to school or work, do not come to your lesson.
If you or ANYONE at home has vomited within 48 hours of your lesson, do not come in.
If you or ANYONE at home has had a fever within 48 hours of your lesson, do not come in.
We have the right to turn away or send home students who are showing any sign of illness.